Refund Policy

We want you to love your learning experience. This Refund Policy outlines when and how you can request a refund for purchases made on the SabiMentors platform.

This policy applies to all products purchased through our marketplace, including courses, masterclasses, and digital resources.

You may request a refund within 7 days of purchase, provided you have accessed less than 30% of the course content.

• Refund requests are evaluated based on content access percentage, time since purchase, and reason for request
• If more than 30% of content has been accessed, refunds are generally not granted unless there is a technical issue or the content is materially different from its description
• After 7 days, refunds are reviewed on a case-by-case basis

To initiate a refund:

• Go to your Dashboard → Purchase History
• Find the product and click “Request Refund”
• Select a reason and provide any relevant details
• Submit the request

Alternatively, email support@sabimentors.com with your order ID and reason.

Once approved:

• Refunds are processed within 5–10 business days
• Funds are returned to the original payment method
• Processing times vary by payment provider (Paystack, Flutterwave, or Stripe)
• You will receive a confirmation email once the refund is issued

The following are generally not eligible for refunds:

• Completed courses (100% of content accessed)
• Downloads of resource packs, templates, or source files
• One-on-one mentorship sessions that have already taken place
• Products marked as “non-refundable” in the listing
• Purchases made more than 30 days ago (exceptional circumstances only)

If you initiate a chargeback with your bank or payment provider without first requesting a refund through our platform:

• Your account may be suspended pending investigation
• Access to the disputed product will be revoked
• We will present purchase and access records to the payment provider

We encourage you to contact our support team first — most issues can be resolved directly.

If a refund is issued for a product purchased through an affiliate link:

• The affiliate commission for that sale is reversed
• If the commission was already paid, it will be deducted from future payouts

If you believe a mentor has misrepresented their offering or failed to deliver promised content, please report this to support@sabimentors.com. We investigate all disputes and may issue refunds at our discretion where the mentor is found to be in violation of our quality standards.

If you have questions about this refund policy:

• Email: support@sabimentors.com
• Company: Sabimentors Technologies Ltd